Return Window and Options
Products are eligible for return within 15 days of the original purchase date. You can exchange the product for another item or receive a refund.
Eligibility Criteria
To qualify for a return, please make sure that:
- The product was purchased within the last 15 days.
- The product is in its original packaging.
- The product is unused and undamaged.
- You have a valid receipt or proof of purchase.
- You have obtained a Return Merchandise Number (RMN) from us.
Products that do not meet these criteria will not qualify for return.
Getting a Return Merchandise Number
Request an RMN before shipping anything back. Reach us at (972) 487-8888 or [email protected] and we will issue one.
Return Process
Send the product in its original packaging with your receipt or proof of purchase and the assigned RMN. Include a note telling us whether you would like an exchange or a refund. Ship to:
1501 S. Jupiter Road
Garland, Texas 75042
Shipping Charges
Shipping charges on returns are non-refundable. You are responsible for return shipping costs and assume the risk of loss or damage in transit to and from Restaurant Headquarters.
Damaged Items
If your order arrives damaged, contact us right away and we will make it right.
Sale Items
Sale items are non-refundable. Only regular-priced items are eligible for refunds.
Parts
Contact Us
Questions about this policy? Call (972) 487-8888 or email [email protected].